Customer Officer

Let’s start with the perks:

Our employees like working here, and we think you will too. Our employees are deeply connected with our vision that people of all abilities thrive in their community throughout their lives. Along with a caring and values driven culture, we have some pretty great benefits:

• Access to ongoing professional development through our depth of experience and shared knowledge
• Increase your take home pay by salary packaging up to a maximum of $18,550
• Generous leave entitlements including, paid parental leave and return from parental leave bonuses
• A flexible employee benefits offering which includes Employee Assistance Program, Private Health Insurance and Workplace Banking Program discounts
• A strong employee listening culture which provides regular opportunities to provide your feedback about life at Ability WA which is used to make improvements to our organisation
• Opportunity to collaborate with all our service teams across the organisation

How you'll make a difference

Our customer contact team is a critical link between our organisation and our customers. You will provide an exceptional customer experience throughout the customer journey, connecting customers with our relevant services and teams along the way to help them live their best life. Through your high level coordination skills you will acquire new customers and also retain existing customers. We’re a down to earth, passionate bunch and together we achieve positive outcomes for our customers.

About the role:

• Casual position, offering up to 37.5 hours per week, based at our Coolbinia Head Office with possible requirement to work on a roster certain days from our Murdoch and Currambine Hubs
• Enthusiastic, and passionate team
• Opportunities to progress to other roles across Ability WA
• Connect directly with our customers to help them access the services they need.

An ideal candidate will have:

• A strong understanding of a customer-centered approach to service delivery
• Positive communication skills and an unwavering customer focus
• Ability to work autonomously as well as part of our team
• Well-developed problem solving skills with the ability to prioritise competing demands; and
• Excellent organisational administrative skills (including computer literacy, data, case and time management)
• Demonstrate exceptional interpersonal skills
• Be committed to working collectively towards Ability WA’s purpose and strategic initiatives
• Take an active approach to your growth and learning

Who is Ability WA and what makes us stand out?

Ability WA began in 1951 as a small group of parents who formed an organisation looking for an innovative way to access care and support for their children with Cerebral Palsy. In 2022 we are recognised as one of WA’s leading disability service providers. Our sector has changed a lot over the years, and we have too. What remains the same is our dedication to our customers and our staff. We strive to make a difference in the lives of those living with disabilities by connecting with heart, achieving together, thinking differently and making things happen.

Mandatory Requirements:

If successful through the recruitment process, we will need the below:

• National Police Clearance no older than 6 months, Current Driver’s Licence, NDIS Worker’s Orientation Module, NDIS Worker Screening check, COVID-19 Vaccination Certificate, Immunisation Statement

Where to from here?

If you like what we’re about, click apply now to submit your application. To be considered, applications must include the following items:

• A current CV
• A cover letter detailing why you are the right candidate for the role
• Confirmation of ability to meet mandatory requirements   ​

Have a question?

Please contact Adeline Calcott, Customer Contact Team Leader, phone 0456 178 ***

Applications close on Friday 10 May 2024 

We reserve the right to extend or withdraw this advertisement prior to the closing date.

Ability WA is committed to achieving a diverse workforce and strongly encourages applications from people with disabilities, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds.

Ability WA focuses on sourcing high caliber candidates through direct recruitment campaigns. Please do not send unsolicited agency CVs or contact Ability WA staff regarding unsolicited CVs.