AddressAt Termico Pest Management, we have an opportunity for a Customer Service Officer and Scheduler for our domestic department inbound Call Centre.
No cold calls !
About us
Termico Pest Management is part of the Termico Group of Companies, an independent, Western Australian owned company carrying out a wide variety of specialized home services-Pest Control, Solar Power generations, Insulations, Bushfire Assessment and Private Certifications.
Established in 1996, The Termico Group is an incredible close -knit team with over 90 employees across WA and the Eastern States.
The Position
Due to the expansion of our business we have positions available in our small inbound Call Centre. We require an organized, stoic team member to interact with our clients, technicians and our systems efficiently with a positive attitude along with the ability to shine under pressure.
The vacancy is within our job booking department dealing with various calls from clients in domestic homes/commercial properties and also dealing with work orders from property mangers and commercial properties. We book and schedule technicians' works and assist them with any queries they have.
Key Responsibilities
A day as a scheduler in our Call Centre would involve handling business on the telephone through the day with the below responsibilities:
- Answering incoming customer calls and online enquiries and providing exceptional Customer Service.
- Assisting technicians with any queries.
- Booking in jobs and scheduling appointments across Perth and the South West.
- Co-ordination of technicians' daily work
- Receiving and entering call ups and purchase orders
- Being able to work as part of a team and individually
- To be proactive and dealing with issues on the day
- Will follow the fortnight roster: week 1- 8:00am to 4:30pm & week 2- 8:30am to 5pm
Essential Criteria
- Ability to manage a reasonably large volume of incoming calls .
- Experience in call center Customer Service would be an advantage.
- Strong computer skills
- Great telephone etiquette
- High level of reliability and sense of responsibility
- Able to juggle tasks and prioritise
- Scheduling and knowledge of suburbs would be a strong advantage but not necessary as full training will be provided
Our Employee Benefits
- Monthly paid rostered day off
- Tuesdays & Fridays -Working from Home option
- Training and Support
Termico Employee Reviews:
“A company that cares about its staff. Happy environment and great people” Alison D (Customer Service Supervisor)
”You’re a name NOT a number - Your recognized for who you are & what you do - Termico are my Ozzie family true friends are made in a happy work place” Susan K (Customer Service Officer)
“Great leadership, never a dull moment , lots of laughter, make friends for life are only a few things working at Termico. Wouldn’t want to work anywhere else” Theresa H (Customer Service Officer)
Join Our Team
If you are interested in joining a happy & cohesive team of professionals who are committed to providing terrific Customer Service and you are willing to learn, then we would like to hear from you.
Read more on us at https://www.termico.com.au/
Qualified applicants , please send in your latest CV and covering letter by clicking “APPLY NOW” or visit https://www.termico.com.au/termico-careers
