Address
Form of work- Based at Ingleburn, NSW
- Full time, Permanent role
- Immediate availability required
The Opportunity
An exciting opportunity for someone who wants to make a difference, takes pride in their work, and get things done, and is willing to be an active member in a supportive team.
Our Company
ABCorp is a manufacturing services company like no other. Our roots as a secure print service provider trace back, through the American Bank Note Company, over two centuries, to 1795 when the newly established First Bank of the United States called upon us to create a counterfeit-resistant currency for the young nation.
Since then, everything we have done evolved around security. We specialized in the field of print technologies and solutions, these are used to produce documents and products, both physical and digital, with enhanced security features to minimise fraud.
Our products and services facilitate millions of transactions around the globe each day. No company globally has more experience in authentication, payments, and secure access solutions.
These are just a few of the things we do, all in a highly secure ecosystem.
Objectives:
Reporting to the GM – Sales Retention, the position is primarily responsible for end-to-end customer processes in order to meet and exceed customer expectations and ensure service level agreements (SLA’s) are met.
Key responsibilities include:
- Manage end to end processes for customer requests, from sales order to despatch
- Create and maintain accurate and up to date job specification folders/job profiles as per customer information in the ERP systems supplied via Account Managers
- Create and maintain accurate Sales Journals for Sales Order Automation (SOA) and review orders processed through the SOA reports
- Attend to customer queries, including updating relevant internal tracking systems
- Raise any Customer Orders, purchase orders and work orders as required
- Liaise with internal and external stakeholders to ensure Customer Orders are processed efficiently and effectively
- Review weekly SLA and stock reports for the customer using the appropriate reporting tools
- Report monthly on KPI’s using agreed reporting tools
- Work with the warehouse and the business on reducing obsolete stock
- Create and complete the physical specification folder for production shop floor use
- Ensure billing and invoicing are processed in a timely manner
- Complete required administrative tasks including maintenance of accurate customer and product records
- Produce full suite of reports in a timely and consistent format
To be successful, you will need to demonstrate the following:
- Previous customer service experience and/or experience working within a mail house or printing environment is preferred
- Relevant tertiary or industry specific qualifications
- Sound analytical skills to identify trends or problems
- Knowledge of ABCorp products and services (will be an advantage)
- Well-developed communication skills, both written and verbal, and interpersonal skills
- Able to problem solve and have a proactive approach to resolving/escalating issues
- Intermediate knowledge of MS Office Suite of products, including MS Access and MS Excel, is essential
- High attention to detail
- Results driven work ethic with resilience to deal with challenges and a passion for providing quality service
To apply for this role, please submit your CV and covering letter by clicking on the 'Apply for this job' link. Applications close 7 February 2024.
We thank all candidates for their interest, however only shortlisted candidates will be contacted.
If you have any queries regarding this position, please contact the HR team via email to ****@abcorp.com.
ABCorp is an employer of equal opportunity and encourages and values diversity and inclusion. Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people are encouraged to apply. ABCorp is committed to providing a safe and inclusive working environment that embraces the Company’s values and diversity.
