Customer Readiness Coach

At ANZ, our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small. 

This role will act as a self service and digital ambassador and coach. In particular, to support the strategy of the Customer Engagement business and embed the continued transformation of the branch network to enable a self-service and digital-first banking experience. The role will be responsible for preparing customers and bankers for change, including transitioning and transforming from traditional banking methods. Working within high opportunity branches and business partners, you will role model and coach customers and frontline bankers on alternative self-service ways to bank as we evolve the branch network to include Business Cash Hub’s and Assisted Service branch formats.

This role requires frequent travel (70% of the work week) to ANZ Branches around South Australia. 

This role will involve interaction with the following stakeholder groups:

• Regional Customer Readiness Leads 
• National Customer Care Lead & Officers
• District Managers
• Branch Managers & Staff
• Service Performance & Operations Managers

Role Location: 18/83 Pirie Street, Adelaide SA 5000 Role Type: Permanent, full time role

To grow and be successful in the role, you will ideally bring the following:

• Influencing and coaching capabilities

• Active user and promoter of technology 

• Roles models a strong customer focus with retail experience

• Ability to multi-task, highly adaptable to change and ambiguity 

• Customer driven

• Proactive and shows initiative

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

There’s something special about being part of ANZ.  From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

 15/05/2024, 11.59pm, (Melbourne Australia)