National Service Administrator

Job Description:Who we are:
Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data - one driven by passion and innovation.As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers' vital applications run continuously, perform optimally, and scale with business needs.Why Join Us?

• Meaningful and Fulfilling Work
• Inspiring and Caring Leaders
• Global Talent Center
• Recharge Your Potential

RESPONSIBILITIES:

• Act as the primary service contact for assigned major customers
• Manage customer relationships, building confidence and trust, proactively anticipating customer needs based on established relationships and customer expectations
• Monitor received reports for PMs and callouts
• Redirect Work Orders to appropriate Channels
• Communicate with the Branches on 1-hour responses missed and consolidate into a report for Management on request
• Coordinate / communicate with State Admin on outstanding jobs that need quotes / raise work packages to obtain the purchase orders to meet EOM invoicing requirements
• Raise Work Packages for Callouts which exceed the blanket order amount and track all information on a Master Register
• Review progress invoices issued against project works, claimed costs and outstanding costs upon request
• Submit quick changes for equipment entry (correction, removal or replacement of serial number as required)
• Consolidate new equipment lists upon request
• Resolve invoice issues from AR and Customer by liaising with the National Contracts Administrator and BDM
• Raise Purchase requisitions via EPR workflow system for maintenances completed by subcontractors

Continuous Improvement:

• Ensure all work is done promptly and presentation is always of high standard to promote and maintain Vertiv's quality image to customers and suppliers

WHS, Environment & Quality:

• Comply with all Work, Health & Safety, Environment and Quality obligations
• Actively promote safety in the workplace

REQUIREMENTS:

• High School Certificate - Year 12 or above
• Administration qualifications
• Microsoft Excel, Word, etc
• Administration / Service support
• Customer Service
• Strong communicator - verbal and written
• Prioritisation competence in fast-paced environment
• Team player
• Attention to detail and accuracy