Address- Embrace a collaborative and business partnering approach to your work
- Permanent full time, flexible working
- Sydney location
We are currently seeking a Customer Relations Specialist to join our Customer Relations team in this exciting role which will provide you the autonomy to manage your own projects, customers, and stakeholders on the ground.
About the role
Delivering outstanding service, you will be the customer advocate and an ambassador for Stockland whilst at the same time enhancing Stockland's competitive position and brand. This is a permanent full-time position based in Sydney, offering flexible working between home/office/project sites.
Key responsibilities will include:
- Build and maintain relationships with customers and other stakeholders in a way that delivers exceptional service
- Constantly improve Stockland's ability to identify customer trends, predict customer needs and proactively address barriers to successful partnerships with stakeholders
- Manage customer and stakeholder feedback cycle (from deposit, after sales, after settlement, after completion) to determine the level of satisfaction and enhance our service delivery
- Manage construction and community milestone updates
- Schedule, coordinate and attend customer inspections
- Coordinate and manage events such as hard hat tours, and customer information sessions
- Maintain and update CRM systems and processes to enhance customer experience and maximise sales opportunities
About you
- Demonstrated experience in building and maintaining Customer Relationships
- Background within real estate, development, construction/residential building (medium density preferably)
- A customer focus is what drives you - you truly understand delivering outstanding service
- Experience collaborating with key stakeholders to resolve business and customer issues
- Exposure to contract and legal administration would be an advantage but not essential
- Driver's licence and own vehicle is essential and flexible to travel as required
The Stockland Proposition
At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.
We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we want our teams to reflect this.
We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products.
Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date.
Apply today - Stockland - a better way to live
Agencies should note that unsolicited resumes will not be accepted for this position and Stockland will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved process. Where appropriate, the Careers @ Stockland Team will work with our preferred panel of agencies to source candidates for roles. Please submit any queries relating to the approved process of submitting candidate resumes or Stockland's preferred agency panel to careers@stockland.com.au
