AddressNisbets Australia is a global company and a leader in the catering equipment industry. We have been in Australia since 2010 but are part of a much bigger team across 10 countries. We have over 500,000 customers worldwide and sell catering equipment in over 100 countries. We attribute our ongoing growth in the catering equipment industry to our number one asset- our people!
THE ROLE
We are currently recruiting for a Customer Relations Specialist in our Call Centre for up to 37.5 hours per week, working across Monday to Friday. This opportunity is permanent.
Reporting to the Customer Relations Team Leader, this role will be a subject matter expert in the area of providing customers with an exceptional experience in the event that they have a failure or issue with their product. Reviewing customer needs, the Customer Relations Specialist is able to design a solution for the customer that is also cost effective to the business, creating win-win outcomes for all
The key focus areas of the role include:
- Handling inbound customer calls in an accurate and efficient manner
- Investigating delivery inquiries
- Responding to customer queries
- Knowledge of Company's products and services
- Ensure registrations, claims and any other enquiries received from customers are dealt with efficiently.
- Perform troubleshooting with customers to avoid non warranty related issues
- Resolve escalated enquiries from their team within the limits of their authority
- Schedule servicing or repair appointments
- Act as liaison point between service agents, customers and
- Nisbets in the resolution of a claim
- Arrange shipping of parts to support repairs where required
- Provide resolutions to customer product faults in line with product warranties, legislative requirements and internal processes
- Provide timely and accurate information to customers on the status of their claim
- Ensure claims are completed within process and service levels expectations
- Provide timely information to Finance to process payment sowing to service providers.
- Championing the Core Values of 'Simple, Supportive, Switched-On and Safety'.
WHAT YOU'LL NEED TO SUCCEED
The successful candidate will possess the following skills and experience:
- Previous experience working in a customer service environment
- Excellent telephone manner
- Excellent numeracy and literacy skills
- Attention to detail
- Willingness to learn
- Problem solving and decision-making skills
- Excellent written and verbal communication skills
- Proficient in the use of Microsoft Office
Nisbets provide their employees with numerous benefits that include a competitive base salary, no evenings or weekend work, discounted staff pricing for all your cooking needs, access to an Employee Assistance Program, and an excellent communication and wellness platform that offers great discounts to well-known retailers and shops.
If this sounds like the right role for you and you have the experience required, please APPLY NOW!
Nisbets Australia and New Zealand engage in Equal Opportunity recruitment practices to ensure it is a fair process for all applicants.
