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Form of work Are you passionate about helping those in need?Make your mark in our Specialised Care Team!We have an exciting opportunity for a Customer Relations Specialist, who will be helping our customers “Do their thing” by providing vital support to our Contact Centre. Are you ready to make a real difference to people’s lives?Working within our Wyong Customer Care HQ, you’ll be part of a dynamic and high profile Specialised Care Team who help our Customer Care Specialists (CCS) by taking calls relating to complex scams and assisting customers who are experiencing vulnerability.Here’s what our team have to say about us…"I love the comradery we have within our team, and the ability we have to go outside of process to find different ways to help people in need.”“I personally find the role both rewarding and challenging, because you take a wide variety of calls and no two days are the same.”“ING has been incredibly supportive and I enjoy the flexibility we have working on a rotating roster.”“I’m able to help people and provide the best customer experience using my risk assessment skills.”If you’re as excited as we are, then keep reading!This position is Full Time and will require you to work a 7-day rotating roster during the team’s hours of operation: 8am – 9:30pm Monday – Friday, and 9am – 8pm on weekends. Our Contact Centre is considered a great talent pool for our wider business and an excellent opportunity for those looking to expand their career with ING.What you’ll doService a high volume of customer and…
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