AddressWant to join an organisation with a great team culture… one which is fast-paced and offers exciting growth… and in a sector that is truly making a difference in people's lives!
About us
The NGO Training Centre is an innovative, industry leading training institute based in Queensland, Australia. We currently offer online professional training for the Australian Disability Sector, with training solutions for all levels of employee, from disability support workers to Executive leaders.
We are a fast growing organisation with 230% growth year-on-year!!!
We are also about to launch into the international market and into the aged care sector.
Opportunity
- There are over 4.4 million people in Australia that have some form of disability. That's 1 in 5 people.
- More than 150,000 organisations operate within the disability sector in Australia, offering various services and supports.
- Currently there is no single qualification that sets up a support worker to undertake the very important role of supporting some of the most vulnerable people in society - that's where our competency training comes in!
Why We Do What We Do
We are a team made up of both nonprofit and business experts who have a genuine interest and passion to see non-profits gain access to professional training that is not cost or time prohibitive.
About The Role
This position is a crucial part of our growth plan. As a Customer Relationship Manager, you will be responsible for acquiring new customers and offering great customer experience. You will be well supported to achieve this important goal.
This position includes a broad scope of sales activities. These include:
- Developing an in-depth knowledge of our products and value proposition
- Identifying potential new customer opportunities through both cold and warm lead generation
- Holding prospective customer meetings (online meetings)
- Managing your leads in our Customer Relationship Management (CRM) System
- Increasing our customer base through successful sales
- Practicing excellent customer service
- Providing regular reporting of pipeline and accurate forecasts
- Contributing to New Ideas register
- Following our Sales and Customer Experience Process
We Offer You
Flexibility, $$$, a clear path to catapult your career, a chance to be part of an organisation experiencing rapid growth.
- Base Salary + High reward; proven achievable quarterly commission of $113,000 OTE
- Uncapped Commission, reap real rewards for your effort
- Reporting directly to the Head of Sales and Marketing
- Proven high customer interest and customer centric approach
- Great Flexibility
- High growth company, great opportunity to catapult you career! Grow with us!
- We invest in our people, we take skill development seriously
- Role clarity and clear career path progression
- We are a value-based organisation
- Join us, we are a close-knit, who genuinely respect, like and support each other
- Connect to a purpose which is significant and important: We believe that everyone in our team has an important ‘purpose’ and ‘impact’
- Work from home and from our office
Essential Requirements
- Strong B2B Sales Experience ~ min 8 years
- Professional work experience essential ~ min 8 years
- Strong Customer Relationship Management Experience ~ min 10 years
- Strong Emotional Intelligence, ability to understand and relate to people easily
- Passionate about the human services sector
- Self-motivated
- Solutions focused
- Confident
- Professional presentation
- Driven, self-managed and proven ability to work well autonomously
- Coachable
- Flexible
- Excellent communication skills
- Strong Business Acumen
- Strong general computer skills
- Experience within the Disability Sector is ideal
- Strong Disability Sector Network is ideal
- L&D experience is ideal but not essential
- Applicants must be eligible to work in Australia and have permanent residency
