Customer Relationship Manager / Account Manager - Ku

 
About Kids Unlimited: 

Kids Unlimited is Australia's most trusted extra-curricular enrichment provider for Primary Schools. Founded in 1997, we have delivered programs to over 1000 schools, with popular offerings including Chess, Coding, Dance, Science, Soccer and many more. Our mission is to inspire and educate the next generation of children through engaging and innovative programs. In 2023, Kids Unlimited was acquired by TeamKids, a leading Outside School Hours Care provider. 

Position Overview: 
 
This position has overall responsibility for the resale and expansion of our very important client schools on a term-by-term basis. The key to this is building great relationships by visiting clients, taking care of their individual needs and providing quick responses to their inquiries. Our Account Managers typically look after up to 100 schools based in Melbourne and interstate.
 
Key Responsibilities: 

• Identify key stakeholders at each school and build exceptional relationships with them
• Deliver on termly revenue targets
• Help schools to sell Kids Unlimited programs to their communities
• Simultaneously manage a volume of work and level of detail
• Proactively communicate with schools on all issues that may affect them
• Ensure programs delivered at each school are relevant and suitable for the community
• Reinforce child safety standards with staff and seek continual improvement for the organisation in this area
• As part of a small business, there will be times when the incumbent is expected to work outside their remit

Qualifications:

• Account management experience
• Knowledge of the education system, specifically primary schools (preferred)
• A strong commitment to upholding child-safe standards and willingness to obtain a Working with Children Check
• Customer service experience
• Must be able to work under pressure, multi-task, hit targets and meet deadlines
• Interpersonal skills – must be able to interact and work with a variety of people; teachers, principals, parents and coaches
• Attention to detail
• The ability to work remotely (own home office)
• Computer literate – Microsoft packages, Outlook, Internet

Benefits:

• Commission on sales.
• Flexible work arrangements. 
• Car allowance. 
• The chance to make a positive impact on the education and development of children.  
• The possibility of a part-time role with school holidays off.

How to Apply: 
 
If you are passionate about education and child safety, have great people skills, and can inspire a generation of children, we would love to hear from you.