Customer Relationship Manager

STUDIO NOAH PET PHOTOGRAPHY is hiring!

Ready to join our fun team?

We are thrilled to expand our team and seek a dedicated Customer Relationship Manager to join us casually for 20-25 hours per week. Tested by animals since 2003, we are all about heart, fun, and genuine connections with our clients so together we can create beautiful memories that will last forever.

Who We're Looking For

We're seeking a dynamic individual who thrives on versatility and exhibits a keen eye for detail. You possess a genuine passion for delivering exceptional customer service and boast a successful track record in sales. With experience in client communication, including phone, email, and face-to-face interactions, you excel in building genuine rapport with clients.

Why Join Us?

We are a small team, we love what we do, and we want someone who feels the same. We provide an environment where you can flourish and offer flexible hours and days for your unique needs. You will enjoy numerous benefits including; 

• The flexibility of working remotely one day per week following the trial period
• Employee discounts
• Bring your well-behaved dog to join us at work

Your Responsibilities

As the Customer Relationship Manager, you will oversee the entire customer journey, ensuring our commitment in celebrating our clients' connection with their pets through heartfelt imagery. 

Your duties are:

• Cultivating and nurturing client relationships
• Following up with clients to assess their needs and schedule photography sessions
• Managing incoming and outbound enquiries via email, phone, in-person interactions and social media channels (no cold calling)
• Assessing customer needs to optimise sales opportunities
• Achieving weekly sales KPI targets
• Fostering a positive workplace culture
   

Experience & Skills

Minimum one year of experience in customer service and sales, demonstrating a track record of success

• Proficiency in Microsoft Word and Excel
• Dynamic phone etiquette 
• Self-motivated with a high level of energy
• Ability to thrive both independently and collaboratively within a team
• Outstanding communication and interpersonal skills
• Genuine empathy and care for people
• Passion for animals
   

How to Apply

To apply, please submit your resume and a cover letter outlining why you believe you're the perfect addition to our team.