Customer Sales And Service Specialist - Darwin Nt

Customer Sales and Service Specialist - Darwin NT
Company : TelstraKey responsibilities

• Create a simple and brilliant customer experience across all our interactions in a multi-media environment.
• Demonstrates strong sense of ownership of issues/orders presented and to manage end to end delivery within designated timeframes.
• Be naturally inquisitive and resilient with an ability to articulate, listen and communicate effectively identify customer needs along with providing customers with solutions to solve their concerns.
• Be able to identify and effectively manage a customer complaint with the prescribed complaint handling guidelines to an agreed resolution with the customer.
• Identify when a customer is in distress and take the appropriate intervention or escalation to ensure the recovery of their experience.

Your capabilities & experience
To be successful in the role, you will have the following skills and experience:

• Apply customer-centric approaches to resolve customer issues and improve the customer experience
• Experience working with a geographically diverse range of First Nations communities, including metropolitan, regional, and remote communities.
• A strong knowledge of Aboriginal & Torres Strait Islander culture and society and an understanding of historical and contemporary issues relating to First Nations people
• Experience and expertise in engaging effectively with Aboriginal & Torres Strait Islander's
• Solving problems of moderate complexity