Address
Form of work
SalaryCasual Customer Screening Officer
Hear Now is a family-owned hearing service provider that specialises in making life better for hardworking Australians that have hearing loss/tinnitus from working in a noisy job – typically: construction, engineering, manufacturing, transportation. Most individuals treated by Hear Now have been assisted on a no out-of-pocket basis, meaning that services are free to them. In addition to workplace injuries, Hear Now is accredited to fit hearing/tinnitus devices through the Australian government's Office of Hearing Services Program (HSP) – also provided on a no out-of-pocket basis.
Hear Now is looking for a warm and friendly Screening Officer for our Melbourne clinics. You will need to love working with the over 60 aged groups and be prepared to go the extra distance to make life better for our clients. Assisting our audiological team, you will be responsible for the following:
- Drive lead generation by engaging with potential customers and performing a hearing screening test
- Recommending next steps to customers
The ideal candidate will have:
- A can-do attitude, mature approach/self-motivated and able to work alone/unsupervised.
- A great attitude towards learning new tasks
- Excellent organisational and prioritising skills understand the importance of maintaining customer relationships with a predominantly older clientele.
- Previous hearing or health-related industry would be highly regarded but is not essential.
- Previous experience in a face-to-face customer service/ retail role
- Passion for exceptional customer service, a friendly and vibrant personality where you are comfortable to perform hearing screens
- Availability to work 9 am to 5 pm – 2 to 3 days a week
- Proficient with MS Office suite
- Full Australian Drivers Licence
If it sounds like you could help and would enjoy working with Hear Now to make life better for our clients with hearing loss/tinnitus entitlements, please send a short letter with your reasons why you are interested in this position and attach a resume detailing your relevant skills and experiences.
Please forward your application or query to *******@hearnowforyou.com or contact Allison or Angela on 1300 855 037 if you would like to discuss the position.
