AddressJob Advertisement: Customer Service Representative - Appliance Repair Company
Position: Full-Time Customer Service Representative
Location: Midvale 6056
Company: New Eco Group Pty Ltd - The Repair Guy
About Us: We are a leading Appliance Repair Company dedicated to providing top-notch repair services to our valued customers. We pride ourselves on delivering exceptional Customer Service and high-quality repairs for a wide range of appliances.
Job Description: We are seeking a dedicated and professional Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, responsible for diagnosing appliance issues over the phone and scheduling repair appointments. Additionally, you will provide quotes and ensure customer satisfaction through follow-up calls.
Responsibilities:
- Communicate directly with customers to understand and diagnose appliance issues.
- Schedule repair appointments efficiently and accurately.
- Provide timely and accurate quotes to customers.
- Follow up with customers to ensure their satisfaction with our services.
- Maintain punctuality and professionalism in all customer interactions.
- Keep detailed records of customer interactions and appointments.
Requirements:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Experience in Customer Service, preferably in the appliance repair industry.
- Ability to manage time effectively and prioritize tasks.
- Basic knowledge of common household appliances is a plus.
Benefits:
- Competitive salary.
- Comprehensive training.
- Supportive and collaborative work environment.
- Opportunities for career advancement.
How to Apply: Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to ********@therepairguy.com.au with the subject line “Customer Service Representative Application – The Repair Guy.”
Application Deadline: 30/06/2024
We look forward to welcoming a new member to our team who shares our commitment to excellent Customer Service and quality repairs.
Feel free to adjust any details to better fit your company and specific needs.
