Customer Service Account Manager

Growing Finance company is looking for a Customer Service Account Manager to handle soft collection calls and convert queries regarding formal and informal debt management options.

Key responsibilities in the role include:

• Handling enquiries for formal and informal debt management customers
• Soft Collection calls
• Assisting the Sales team 
• Assessing the eligibility and suitability of a debt agreement 
• Completing thorough consults with clients which includes extracting personal and financial information 
• Dealing with the creditors of clients in relation to their debts 
• Preparation of Debt Agreement proposals 
• Accounts receivable function to assist debtors to maintain their debt agreement payments 
• General administration.

Skills & Experience:

• Experience in completing financial applications or assessments preferred but not essential
• Compliance understanding
• Experience in sales of a financial product or service
• A working knowledge of key regulatory and compliance standards in relation to credit provision and debt collection 
• Excellent work ethic
• Be a team player as well as an ability to work autonomously
• Be target driven and strive towards reaching and exceeding KPI’s
• Be empathetic while negotiating a positive outcome for the customer
• Excellent communication and interpersonal skills

If you meet the required skills above and are looking for a new challenge. Please forward your application today or contact Megan on 0412611*** or email *****@kbhsolutions.com.au for further information.
Additional information

• Salary up to $60K plus Super plus Commission
• Based in Southport - Onsite Parking
• Employee Benefits and Flexibility