Customer Service & Administration Officer - With A Purpose!

• Do you love helping people? 
• Want to be going to work every day with purpose? 

Eziway is an Australian owned, boutique Salary Packaging provider, supporting the not-for-profit sector since 2007. With a geographical footprint in every state of Australia, we have grown to almost 100 employees servicing more than 500 employee groups.

Culture and Benefits

• FULL TRAINING PROVIDED in Melbourne HQ
• CLOSE TO HOME! 
• Beautiful new Southport office
• Amazing “one big family” culture 
• Genuine career & growth opportunities

Why are we looking?

We are a substantial family run business with our head office based in Pakenham, VIC, employing roughly 100 people (and growing.)! We are on the hunt for passionate people to deliver a service that makes an impact on peopoles lives every day! 

Are you? 

• Available to work a rotating roster with start times at 8am, 9am and 10am (2 week rotational) in a fast-paced environment. 
• Someone who loves helping people?
• A genuine caring person 
• Looking for a work environment that is positive and welcoming? 

Key Responsibilities:

• Act as a primary point of contact for Eziway Salary Packaging clients
• Answer incoming calls and assist with enquiries in a timely manner
• Process with accuracy documentation for employers commencing with Eziway Salary Packaging
• Processing tasks through our own in house software for the end to end Salary Packaging arrangement (signing up, processing an amendment to the package, reconciling balances, advising on Salary Packaging entitlements etc)
• Using the Eziway software to complete work incl. data entry, updating client files and maintaining accuracy of all records

Skills & Experience Required:

• A willingness to provide a top-class service to clients is essential
• High level of attention to detail - accuracy is KEY as we are managing people's salaries
• Ability to multitask and prioritise workload
• Excellent verbal and written communication skills
• Friendly, professional phone manner 
• Proficient in Microsoft suite and comfortable with picking up new systems/ software
• Ability to meet Key Performance Indicators

What now? 

Apply now to be a part of our team and enjoy a positive work-life balance. This is a great opportunity to further develop your career in a dynamic, expanding company by clicking 'Apply'.

All applications must contain a Cover Letter and Resume. 

If you have any additional questions, please contact our HR Team on hr@eziway.net.au.

*Please note, applicants must have the right to work in Australia, as well as proof of your up-to-date vaccination status against COVID-19. As part of the recruitment process, you may be required to undergo a police and medical check for security clearance pertaining to specific job requirements.