Customer Service/ Administration Support Officer

For over 20 years, Bidfood has provided quality ingredients to the foodservice and catering industry in Australia. With 50+ locations and a team over 2,300 nationwide, Bidfood is recognised as one of the country’s leading distributors to the industry. A casual opportunity exists for an adaptable team player to join our Customer Service team at our foodservice branch located in Toowoomba.

About the Role:

This is a Casual Role with the potential of leading into full time work Monday to Friday.  The successful applicant will be required to provide a high level of customer service skills over the phone and face to face in addition to performing other administrative tasks and reports. 

Duties:

• Respond to customer queries via telephone, in person and by email in a professional and timely manner 
• Liaise with purchasing and warehouse teams to ensure accuracy of supplier invoices, orders, resolve issues and provide information as requested
• Carry out Counter sales efficiently with a focus on excellent customer service
• Provide general administrative tasks with an emphasis on accuracy as required
• Carry out Quality Assurance tasks as requested.

Skills and Experience:

• Confident phone manner and excellent communication skills
• Superior customer service skills with the ability to build and maintain successful working relationships
• Action customer queries appropriately and in a timely manner
• Strong organisational and planning skills, with the ability to prioritise and multi task
• Able to work as part of a team and autonomously
• Excellent computer literacy, including the ability to quickly learn internal systems
• Strong numeracy skills 

Bidfood can offer you:

• Staff Discounted Pricing on 4000+ items
• Access to online workforce development programs
• Team member access to Corporate Health Plans and other staff benefits
• Employee Assistance programs to support Staff and their families

If you believe you are the right person to join our team, please  apply with your confidential resume.

Applications close:  Monday 12 February 2024

Please note only shortlisted candidates will be contacted