Customer Service Administrator

Provide exceptional Customer Service to both internal and external customers in a fast-paced administration role within a high-performing team

Customer Service Administrator

• Permanent, full-time | Ability to negotiate flexible working arrangements
• Access to salary packaging | Laptop provided | Located in Panorama
• Supportive and collaborative environment within a high-performing team

Provide exceptional Customer Service to both internal and external customers in a fast-paced administration role within a high-performing team
About Bedford
Bedford exists to support people with disability to live the life they choose through a diverse range of skill-building opportunities, from social activities, experiences, supported employment and open employment. Underpinning this is the belief that diversity, inclusion and acceptance equals belonging for people of all abilities.
Introducing Dovetail Advanced Manufacturing
Dovetail Advanced Manufacturing is a social enterprise backed by Bedford, specialising in the manufacture of board products and furniture for consumers and businesses. Our purpose is to provide open employment opportunities for people who have experienced barriers to employment. We take pride in our ESG efforts, not only looking to improve the lives of others but also the environment that we live and work in.
About the Role
This full time, permanent administration role is located at our Panorama site, and is expected to move to the new Salisbury site upon completion of construction in mid-2025. It provides the opportunity for an outgoing, people-person to bring their personality to work to build strong and authentic relationships with internal and external customers.
Other key responsibilities include:

• Liaising with customers regarding day-to-day business
• Collaborate with colleagues and managers to maintain seamless customer support
• Process customer orders efficiently and support distribution functions
• Raise invoices, credits, and purchase orders
• Generate reports, and manage and update documentation as required

About You
To be successful in this role you will need to be an experienced administration professional with exceptional Customer Service skills. You will enjoy building strong, lasting relationships within the business and with customers to contribute to the achievement of organisational outcomes. Additionally, you will be a curious, forward thinker who excels at bringing solutions to the team.
Other knowledge, skills and attributes include:

• Intermediate to advanced administration and systems skills
• Effective communication and time management
• Ability to problem solve and use initiative to contribute to continuous improvement
• Knowledge of the customer life cycle and customer retention strategies
• Experience with sales ERPs and / or CRMs

For this role, the following documents must be provided prior to a formal offer of employment with Bedford.

• A National Police Clearance (no older than six months old)
• Evidence of right to work in Australia
• 100 points of identification

What’s in it for you?

• Reduce the amount of tax you pay each year with access to generous PBI salary packaging which can be used towards paying rent, mortgage, utilities, loan repayments, childcare, novated leases and more
• An encouraging and supportive team focused on collaboration and inclusion
• Ability to develop your skills within a growing organisation
• Opportunity to contribute to strategies and ideas for continuous improvement
• Redeem points for gift cards through the rewards and recognition program
• Access to the Bedford Employees Assistance Program
• An opportunity to work with an organisation with a long-standing relationship with one of Australia’s largest retailers
• Discounted tickets to Bedford’s annual gala event
• A role which genuinely contributes to the purpose and values of the organisation
• Onsite parking and barista

Applications
To apply for this role, you will need to submit a CV via the appropriate link which will then prompt you to record a short 60 second video. In this video we would like you to answer the following questions

1. Why do you want to work for Bedford?
2. Share a time you received positive feedback from a customer of which you are particularly proud.

Applications close Thursday 21st March 2024
Bedford reserves the right to close applications prior to this date.
For a copy of the position description, please go to the careers page of our website at bedfordgroup.com.au/careers
If you would like to enquire further about this opportunity, please contact the Bedford Social Enterprises recruitment team on 08 8275 0211 or at recruitment@bedfordgroup.com.au.
All enquires will be treated in confidence.
At Bedford, we believe in fostering a diverse, accepting, and inclusive workplace where everyone feels a sense of belonging. We welcome applications from individuals of all gender identities, people from culturally and linguistically diverse backgrounds, First Nations people, and those with disabilities.
Please do not hesitate to contact Bedford Recruitment on 08 8275 0211 or via email at recruitment@bedfordgroup.com.au to discuss any of your access needs. We're committed to promoting a welcoming and supportive environment for all candidates, and we look forward to hearing from you.