Customer Service Administrator

About the Business

Pronto Packaging SA is a family-owned South Australian business, meeting the packaging needs for South Australian businesses. Driven by wholesome family values and innovation, we are experiencing growth in servicing small and medium size retailers. Combining our passion for the environment and meeting alternative packaging needs, the team at Pronto Packaging leads the market in delivering sustainability for the future. 

About the Role

We are seeking a dedicated and proactive Customer Service Administrator to join our team. It is a part time permanent role 15- 20 hours a week, with flexibility to suit around school hours if needed. 

This role will involve a diverse set of responsibilities, including, order entry, invoicing, phone management, social media enhancements and analytics and general office duties. If you are a highly organized individual with excellent communication skills and a strong commitment to customer satisfaction, we want to hear from you.

Your key responsibilities will include:

• Act as the first point of contact for incoming inquiries, handling phone calls with professionalism, courtesy, and a solution-oriented approach.
• Manage sales email inboxes and promptly respond to customer queries demonstrating an understanding of our products and services.
• Accurately enter orders received via phone calls and emails, ensuring all details are captured and processed efficiently.
• Execute daily invoicing for a delivery turnaround within 24 hours.
• Monitor and update social media and websites for enhancement and analytics. 
• Assist with general office duties, including but not limited to filing, data entry, and other administrative tasks as required.

Working with Pronto Packaging you will be rewarded with:

• Flexible working conditions to suit around school hours.
• Proactive and development opportunities.
• A fantastic and passionate small team environment. 

The successful applicant must have:

• A commitment to providing the highest level of Customer Service whilst building and maintaining business relationships.
• Exceptional organisational, time management and communication skills (both written and verbal).
• A 'can-do' attitude with confident interpersonal skills, forward thinking capabilities and ability to work both autonomously and within a busy team environment.
• Good understanding of MS Office Suite is essential.
• Social media and website interactions, however not essential.