Customer Service Administrator

Are you a customer focused individual with a min 6 months experience?
This is a career building role where you will be adding value and making a difference managing a portfolio of clients and tasks. 
 
The company
 
With offices in NSW QLD, VIC and TAS this business is a specialist in the Residential, Commercial, Retail, and Industrial sectors within the Insurance Repair and Construction industry. 
 
They have been serving the community for the last 25 years as a leading builder. They are committed to exceeding expectations, delivering projects on time and on budget.  The team is passionate about providing an empathetic, professional, fast, and quality service.  
 
The role
 
Due to rapid expansion and as the business is growing year on year, the current incumbent has been promoted, and now the business is now searching for a dedicated Customer Service Administrator as a Repair Coordinator /Scheduler.    
 
With the ability to ensure the smooth running of a portfolio of jobs, take the lead and meet statutory deadlines, no day will be the same.    
With an ever-changing schedule, you run your day, where you will need to bring your multitasking skills to the table.  Juggling and making judgments all while coordinating and scheduling repair work for major clients.

Core duties
 

• Extensive interacting and coordinating, with internal and external stakeholders, you are the first point of contact for your portfolio of repair jobs, prioritising and escalating, while handling calls from customers.   
• You will be booking and allocating trades staff, for jobs. 
• Taking management of a portfolio of up to 60 live projects, you will ensure timely completion of repair works, and maintain control over costings v’s budget until resolution.   
• Daily communication with customers is paramount in this role, you will be an empathetic and effective listener, drawing on your ability to work within required timeframes to provide accurate information as required.

 
Essential

• Able to be empathic, in often a pressured customer situation.
• Min 6 months in an office based Customer Service focused role 
• Have superior administrative skills
• Solid Microsoft skills
• Able to be multiskilled in a role, where no day is the same
• Strong written and verbal communication.
• A person with a can-do attitude, who thrives on timelines and variety
• Unrestricted working right in Australia

To Apply
 
Please apply via SEEK with your most updated resume. Any considered candidates will be contacted for an initial discussion.