Due to continued growth, our Adelaide Glazing Branch is seeking a highly-motivated, enthusiastic and passionate Customer Service Administrator to deliver first class service to our new and existing customers.About us:At O'Brien®, we put our customer at the heart of everything that we do, serving more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien® is also part of Belron®, the world's leading glass specialists operating in 35 countries.About the Role:Our Customer Service Administrator is the first point of contact to our Customers. Therefore, this role requires excellent listening, communication and understanding skills. You may also need to make out-bound calls, depending on the needs of the customer.You will be supported by a team of experienced leaders and will have access to a range of benefits. You will receive training as well as ongoing coaching and support.In this role, you will be required to undertake the following duties:
- Providing first class service to all customers using your amazing people and communication skills.
- Keep customers appraised of delivery lead-time.
- Raise Job Authorities and invoices by utilising branch computer system.
- Follow up on quotes/leads and payments from our customers
- Be a valuable member of our team, contributing to our success and actively helping to create a positive environment.
- Your hours will be from 8.30am to 4.30pm; Monday to Friday on-site in our Greenfields Branch.
- A true passion for delivering Customer Service excellence
- Confident, engaging approach and a natural ability to communicate
- Excellent self organisation and time management skills
- Honesty, Accountability, and respect & able to contribute to our vision of a great place to work with disciplined people.
- Retail, administration or Customer Service experience
- Intermediate to Advanced computer skills