Customer Service Adviser

• Best practice and supportive training to set you up for success and develop your skills
• Rewarding position supporting our students across their University journey
• Join a dedicated and high-performing administrative team

The role

• Continuing, Full time
• Level 4 - $68,892 to $74,785 pa (plus 17% superannuation)
• Albury-Wodonga, Bathurst or Wagga Wagga

As a Customer Service Adviser and the first point of contact, you will play a key role within the University to ensure timely and effective support to students across the student lifecycle in addition to ensuring efficient administration processes. Operating through a multi-site contact centre your primary service delivery will be performed via answering telephone, chat, front counter service and email correspondence enquiries.
About you

• Completion of Year 12 and relevant work experience or an equivalent level of learning through any other combination of education, training and/or experience.
• Demonstrated a strong commitment to ongoing skills development and are receptive to training, guidance and coaching in a Customer Call centre environment.
• Natural curiosity and drive for exploration and analysis to uncover valuable insights of an enquiry or student need.
• Prioritised exceptional customer experience and ensure high levels of customer satisfaction.
• Thrive in a dynamic environment and exhibit the ability to adapt swiftly to change, different student needs and embrace different technologies.
• Excel in interpersonal skills; fostering open and collaborative dialogues, actively listening to diverse perspectives, and communicating ideas and solutions promptly.

Benefits

• Work life balance (including a hybrid work model)
• Professional development opportunities
• Generous leave options
• Discounted goods and services through our corporate partners
• Sporting facilities (pool, tennis courts, fields) and car parking on our campuses

About us
The Division of Student Experience provides strategic leadership and delivery of innovative non-academic services across the student lifecycle, easing administrative burden and creating engaging and motivating touchpoints for students and stakeholders. The Division works across the University to bring together student experience functions for a seamless and engaging student journey from initial enquiry to becoming a proud alum. Student Experience is the first point of contact for students, advocating for the student voice and ensuring our students are at the centre of our thinking and processes.
The Division works closely with the Chief Operating Officer, Deputy Vice Chancellor (Academic) and leaders of divisions, faculties and schools to map, understand and improve the end-to-end student lifecycle and is critical to ensuring that Charles Sturt delivers on its commitment to be Australias leading regional university.
We are a university of the land and people of our regions. True to the character of regional Australia we have gumption, we have soul and we collaborate with others. We develop holistic, far-sighted people who help their communities grow and flourish.
The Wiradjuri phrase yindyamarra winhanganha means the wisdom of respectfully knowing how to live well in a world worth living in. This phrase represents who we are at Charles Sturt University - our ethos. It comes from traditional Indigenous Australian knowledge, but it also speaks to the mission of universities - to develop and spread wisdom to make the world a better place.
Harnessing technology, we thrive as a distributed yet connected community, welcoming and engaging with people across Australia and the world.
Charles Sturt University is an equal opportunity employer committed to diversity and inclusion. This is demonstrated through our Athena SWAN Bronze Institutional Award and our participation as a member in the Australian Workplace Equality Index. Applications are encouraged from Indigenous Australians; people with a disability; women (particularly for senior and non-traditional roles); people who identify as LGBTIQA+; and those from culturally and linguistically diverse backgrounds.
To apply
Click the Apply button and complete your application online, and address the selection criteria in the position description and upload your CV. If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us.
This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.
Further information
Additional information is available in the position description or by contacting:
Jessica Peters | Coordinator, SX Service Centre| jpeters@csu.edu.au | Ph: 02 6933 4414
Closing Date: 11pm, 21 April 2024