AddressAre you a motivated, fun & enthusiastic individual who wishes to pursue a career at one of Australia's fastest growing digital banks?
Your new company
Ubank is Australia’s first homegrown digital bank and has been supporting everyday Australians since 2008.
They are currently experiencing rapid growth and are now looking to welcome energetic, dynamic professionals who have a strong passion for providing exceptional Customer Service.
Why work with Ubank?
- Recognition and reward for the value that you bring
- Be part of a team that is proactively working on changing the future of banking
- Join a fun, diverse, supportive, and inclusive team environment
The Role
Ubank’s Customer Service team is expanding. The main responsibilities will include:
- Answering inbound calls from personal customers and brokers, about a range of simple to complex enquires
- Adapting Customer Service techniques to ensure relevance to the current market/banking conditions to ensure that the insights are impactful
- Entering customer details, activities, and opportunities into the system to ensure a robust database is maintained
This is a 12-month temporary assignment with a start date of 8th of April 2024 at 2 Carrington Street, SYDNEY with the potential of extension or permanency. The pay rate is $34.58 per hour plus super. With a rotating roster of 38 hours a week, Monday – Sunday between 8am – 8:30pm. You will know your roster a few weeks in advance, with one or two weekends a month work compulsory. Weekend work attracts a higher hourly rate.
- What you'll need to succeed
- Previous direct Customer Service experience
- Hospitality & retail Customer Service experience is highly regarded.
- Excellent verbal and written communication skills
- Highly resilient with an analytical mindset and problem-solving skills
What you'll get in return
- Hybrid working
- Inclusive and fun working culture
- Casual/Relaxed dress code
- Excellent career progression opportunities
- Sydney CBD office (Wynyard location) – public transport on the doorstep
Interested?
We are currently shortlisting for interviews! If this matches your experience and skill set, we'd love to get in touch and learn more about you. To apply or enquire further, please contact Jeremy Toh directly at Jeremy.toh@hays.com.au
Work Eligibility Requirements
Applicants must be eligible to work in Australia for a minimum of 12 months without any visa restrictions. Please note that student visas or working holiday visas will not be considered due to the specified duration and regulatory restrictions. We appreciate your understanding and adherence to these requirements.
