Address
Form of workCustomer Care Consultant – Kilburn SA
About Flick:
Flick is a strong established iconic Australian brand within the pest control industry. As an industry leader, we employ over 1,500 professional staff and service over 325,000 customer sites annually. We protect over 55,000 commercial sites and 200,000 residential customers from pests every year.
We also keep our commercial customers premises hygienically clean by servicing over 60,000 washroom sites.
Flick Anticimex is regarded as Australians No.1 and one of New Zealand's leading pest control and hygiene companies.
Benefits:
- Join an established and motivated service and sales team.
- Training, personal development and Australia Wide job opportunities available
- Employee discounts on Flick products and services (includes family and friends discounts)
- No outbound cold calling.
- Uncapped commissions – rewarded for your achievements (on top of base salary)
- Free onsite parking provided
- Monday to Friday
Key Responsibilities
- Assist new and existing customers (Inbound and Outbound calls)
- Present and sell our Home Protection plans to existing and new customers.
- Ensure up to date and accurate customer information obtained and entered in systems.
- Schedule customer appointments for our technicians.
- Resolve customer concerns and issues.
- Meet KPIs and metrics as set out by the business.
Minimum requirements
- Strong work ethics and team player.
- Enjoys interacting with customers.
- Computer literate – Outlook, Microsoft, Excel, word - essential.
- Call Centre or retail experience – would be desirable.
- Excellent communication skills - essential
