AddressWe have an exciting opportunity for an experienced and professional Customer Service Agent to join the Our Travel Team based in Brisbane. Reporting to the Travel Agency Manager this role is responsible for providing our customers with exceptional service and assistance with all aspects of business travel for both domestic and international travel. The Our Travel team provides a corporate and leisure travel service, including flights, accommodation, transfers, and other miscellaneous requirements, via phone and email.
We are currently recruiting for two positions: a permanent part-time role and a casual role. The permanent part-time position will initially require 37.5 hours per week for the first three months, after which the hours will be reduced to approximately 22-30 hours per week. The casual position will have hours determined by operational requirements.
Our Travel currently operates 7 days from, 0700-1900. You will be required to work a roster to suit this span of hours. There may be times when you will be required to work outside of these hours to cover leave or as extra support during a disruption, or large delegation travel.
Your responsibilities will include but are not limited to:
- Coordinating and booking travel arrangements for individuals, groups, and businesses, particularly the Nauru Government.
- Booking and coordination of staff and crew flight bookings and accommodation requirements.
- Understanding clients’ needs and requirements and offering the best itinerary within budget requirements.
- Working with clients to develop long-term relationships, attracting, and retaining customers.
- Completing administrative functions associated with the position in an accurate and timely manner.
- Management of customer profiles.
- Management of customer accounts in accounting software.
- Preparation of invoices and itineraries.
- Accurate account keeping and reconciliation of corporate accounts and credit card expenditure.
- Support and assist Reservations where required.
- Assist the Head of Customer Experience where required.
What you'll need to succeed:
- Excellent Customer Service skills.
- Excellent attention to detail and accuracy.
- Ability to work in and positively contribute to a team.
- Be able to work independently without the need for close supervision.
- Be able to demonstrate initiative.
- Strong organizational skills with ability to prioritize tasks.
- Demonstrated excellent interpersonal skills and be able to communicate effectively, confidently, and positively with a wide range of people.
- Well-developed problem-solving skills.
- Excellent written and verbal communication.
- Demonstrate a flexible ‘can-do’ attitude and willingness to assist others.
- Ability to negotiate and assess a given set of circumstance.
- Demonstrate punctuality and commitment.
- Demonstrate a high standard of personal presentation.
You must be able to demonstrate the following criteria:
- Microsoft Office Skills, particularly Outlook and Word
- Experience in the following systems preferred.
- Amadeus GDS.
- Virtual Travel Office (VTO) Client Trip Management System
- TTI Reservations System
- International Fares and Ticketing I&II
- Consolidated Ticketing
- Previous travel agency experience preferred.
- Knowledge of Government protocol, Ministers, and Dignitaries would be advantageous.
- Demonstrate an analytical approach to problem solving.
- Ability work shift work as required by business needs.
To apply for this position please lodge an application online via the "apply link" attaching your resume and a cover letter outlining your skills and experience and how they relate to this role.
This role may be exposed to the following Psychosocial Hazards (complete Psychosocial Hazard Policy available on commencement):
- Dealing with a high volume of customer inquiries and demands to meet sales targets.
- Managing conflicts or disputes between customers and service providers.
- Peak travel seasons and time zone differences with international clients can lead to irregular working hours.
We thank all applicants in advance as only successful applicants will be contacted for an interview.
