AddressTogether we will make a positive impact on our customers experience
Located at Melbourne Airport
Permanent part time opportunity, working a 7 day rotational shift roster
Our customers come first. We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are.
Airports are the heart of our operation. It's here people connect with the spirit of Australia - from the confidence of seeing and interacting with our pilots, crew and ground staff, to the sheer awe that comes from watching our planes take off and land.
As a Customer Service Agent, no two days are the same. The only guarantee is that you'll explore what's possible, be challenged, solve problems and make a difference. You'll create a welcoming environment so customers start their journey with us in a way that's positive. This includes meeting and greeting customers, boarding and disembarking flights, assisting our special needs customers, marshalling in aircraft, problem solving, caring for our unaccompanied minors and providing information for customers.
We're looking for proven, dedicated Customer Service professionals to be Customer Service Agents.
You'll have -
Ability to work a 7 day rotational shift roster covering a 24/7 operation
Recent face to face Customer Service experience within the hospitality, tourism or other customer focused industries
A passion for Customer Service with a proactive 'can do' attitude
A proven ability to manage and diffuse difficult situations
Well-developed problem solving skills and able to follow through to resolution
A strong communicator, and listener
Ability to work both in a team environment and independently
Ability to adapt to an ever changing, fast paced operational environment
Compassion and empathy for special needs customers
Exceptional grooming and personal presentation
Ability to successfully complete a Pre-Employment Medical
Please note: It is essential for this role that you are in based in Melbourne and have the ability to work a 7 day rotating roster.
Qantas is an equal opportunity employer, so by coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.
If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restrictions or sponsorship.
If you're ready to step into a culture that will challenge and excite you, and meet the above requirement then we want you to register your interest for future positions in our Melbourne Customer Experience team.
Qantas
