Customer Service Agent

Your next opportunityHave you ever thought about a shift in your career and have considered being a part of the fast-paced Concrete industry? We have a unique opportunity, where you can apply your Customer Service skills and be trained in the industry!We are actively recruiting for a Customer Solutions Agent to join our Customer Service Centre at the Perth Airport head office as part of a team servicing WA concrete customers. Reporting to the Contact Centre Team Leader, you will be responsible for capturing orders for concrete products, providing delivery updates and resolving a variety of customer and supplier enquiries. As the primary contact for our customers, you will actively partner with internal departments to ensure that all requirements are met.This is a fantastic opportunity to gain experience in the construction industry by completing on the job training on processes and systems within a supportive team culture.Successful candidates will be offered full-time hours across Monday to Friday, and overtime available on Saturdays which is paid at a penalty rates.Your day will involve:

• Receive telephone orders, take payments and manage the orders in the system
• Provide product information and help us improve our customer interactions by building excellent relationships with our loyal customer base
• Understand production capabilities of our plant and truck network to coordinate a cost-effective supply arrangement with our customers
• Utilise vehicle tracking systems to monitor deliveries and provide delivery status information to customers
• Partner with Production, Sales, Allocators, Planners, Product, Transport, Technical and Credit teams

What are we looking for?

• Previous experience in a fast paced Customer Service role or have the desire to work in a fast paced environment
• Excellent communication and problem solving skills to identify and resolve customer issues/orders
• Proven ability to learn and meet the challenges of an ever changing environment
• Proficiency with navigating multiple systems
• Ability to work effectively within a team
• Be available for a shared coverage of hours that range from 6am to 4:30pm Monday to Friday and 6am to 12pm Saturdays

What's on offer?Here are some stories from our team - https://cs.boral.com.au/

• Permanent, full-time opportunity offering overtime
• Access to a variety of support networks including Boral Employee Assistance Program
• Genuine career growth opportunities within Boral
• A collaborative, fast-paced environment that's guaranteed to make your day go quickly
• An organisation who values your abilities and reward results that drive business success, share goals and celebrate individual and team success

About Boral ConcreteAt Boral Concrete, we have more than 200 operational sites across Australia. Rarely a day goes by that you wouldn't pass one of our batching plants or Agitator trucks. Our people and products have helped enable a variety of residential and commercial projects including Western Sydney International Airport, Crown Sydney and NorthConnex.Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect.We're proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.Application closing date: 28 Jul 2024