AddressWe are proud to partner with a market leading Internet and phone services provider looking to grow their existing team with multiple Customer Support Specialists. With their National Contact Centre located right here in the Adelaide CBD, this is your opportunity to take your career in Customer Service to new heights!
The Perks:
The Opportunity:
Note, Sunday shifts are all work from home and paid in line with award rates.
The Perks:
- Work with a global brand and leading ISP and Telco with great products and service
- Hybrid working model. Work from home 2 days a week (after probation)
- $68k annual package + complimentary mobile and home internet plans
- Career development opportunities with clear internal progression pathways
- A quality CBD office with a great view, close to public transport and all the good lunch spots
The Opportunity:
- We are looking for a x2 people to join the growing Customer Service team with positions commencing in July.
- As a Customer Service Representative you provide high quality Customer Service and technical resolution to Home and Business Broadband customers.
- This role will see you as the first point of contact for customers over phone, emails, and web chat, primarily addressing customer queries regarding sales, billing and installation of services in a timely manner.
- You will escalate unresolved issues, ensure any outages are managed efficiently and resolve billing issues all the while ensuring positive customer engagement.
- Experience a smooth onboarding process with a mixture of classroom time and teaming up with a buddy who'll guide you through the ropes giving you all the tools and training required for success.
Note, Sunday shifts are all work from home and paid in line with award rates.
The team
Your new team are fun, professional, diverse, supportive and welcoming. This Contact Centre environment is light, bright, welcoming and genuinely passionate about what they do and the brand they represent. The Centre Manager is living proof of the progression opportunities having started in the Service team only a few years ago themselves.
What we need from you:
- First and foremost, we are looking for people who have a vibrant attitude and always put the customer first!
- 2 years min previous experience working in a Contact Centre or within a customer facing position is a must
- You’re proficient using and understanding new technology and using multiple systems
- Efficient time management and organisational skills with high attention to detail
- Not afraid of taking on a difficult conversation where required and supporting customers through to a mutual resolution.
