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Form of work Customer Service Agent
Customer Service Agents are required by a NSW Government Department in Parramatta (hybrid WFH) on an initial 12-month contract. This role will work across either an accounts payment assistance or rebate team to deliver high quality customer service and administration
Key accountabilities:
Assessing customer eligibility for government support and working with energy retailers to assist customers with seeking additional supports.
Communicate with customers via phone calls and emails to check their eligibility against an existing framework and discuss with the retailer what support is available to the customer.
Ensure all communications are to take place with empathy, particularly when interacting with vulnerable or stressed customers.
Deliver high-quality customer service and meet KPIs.
Selection criteria:
Proven customer service experience in a fast=paced call/contact centre environment
Effective and timely communication skills
Proactive and can-do attitude
Excellent attention to detail
Integrity and empathy
Excellent phone manner
If you have the relevant skills and experience, please apply with your up-to-date CV in Word format
#SCR-Gavin-Williams-2
