AddressThe Company
Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading edge technology.
About the Role
Due to an internal move, we are currently seeking a Customer Service Operator to join our team. In this role, we are looking for highly organised and motivated individual ready to contribute to the support of the Service Operations of the business. You will do this by assisting our Customers with their breakdown calls, and efficiently allocating work to our National Service Technician teams out in the field.
Duties & Responsibilities
- Professionally handling all national customer breakdown phone calls and emails
- Accurately creating and amending customer details
- Timely allocation of work to appropriate Service Technicians to support our customers
- Conduct outbound calls to keep customers informed
- Providing a positive experience for our customers
Skills & Experience
- A positive, professional, Customer focused, attitude
- High Energy and Motivation
- Excellent Communication and Organisation Skills
- Good attention to detail
- Prioritising multiple tasks whilst accurately completing work within set deadlines
- Ability to work under pressure
- Experience in a similar role would be highly regarded, although not essential
What sets us apart?
Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.
As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:
- A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
- Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
- Corporate Rates for Private Health Insurance.
- An inclusive working environment.
- An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.
How to Apply
To apply, please ensure you submit a current Resume including all work experience, education details and extra-curricular activities and a Cover Letter outlining why you have applied for this role, what you can offer and why you feel you would be a good fit for this role with us.
