Customer Service And Administration Team Leader

518173
Work type: Permanent - Full Time
Location: SA

• Exciting leadership opportunity.
• Contribute to the making of a sustainable future.
• Cleanaway a leader in sustainability and renewable resources.

Who we are
Cleanaway is Australia's largest waste management organisation with over 7,500 employees working at over 400 sites. We have been around in Australia for over 50 years, delivering solutions that offer extraordinary benefits not just for our customers, but for our communities and environment we live in. Cleanaway provides sustainable waste management solutions to a range of customers including councils, small businesses, large corporate entities, and government agencies.
About the role

• Mentor, coach and manage a customer focused and engaged Customer Service and Administration Team ensuring market leading delivery of Service and achievement of company KPIs
• Ensure consistent execution of administration processes including procurement, asset management, sales orders, customer invoicing, credits and all associated month-end processing and reconciliation.
• Highlight risks, opportunities, and alternatives to resolve or enhance service performance
• Manage and maintain accurate data records
• Drive continuous improvement in the utilisation and productivity of administration and Customer Service processes
• Hands-on team, site and operational support where required

About you

• Experience in managing/ supervising Customer Service/administrative teams and personnel
• Demonstrated ability to coach and mentor a team through change
• Excellent written and verbal communication skills
• Demonstrated ability to manage end-of-month administration processes
• Proven track record of process simplification & standardisation

business administration or equivalent experience * Familiarity with contact centre technologies and customer relationship management platforms and reporting
Why Cleanaway

• Focus on customer face to face activity as well as a mix of work from home and office.
• Zero harm safety culture: the safety, health and wellbeing of our people and the communities where we operate are our first and foremost consideration.
• Strong job security: high growth Australian owned essential service business.
• Australia's largest waste management company: career progression and development opportunities.
• Sustainability is taken seriously at Cleanaway: contributing to reducing waste for the planet.
• Company commitment to diversity and inclusion programs: 18 weeks paid primary carer leave top up and flexible working arrangements.
• Great company benefits: Company share scheme, company discounts, salary packaging, flu vaccinations, EAP and more.

Cleanaway is an employer of equal opportunity and encourages and values diversity and inclusion. We welcome applications from First Nations peoples, mature age and early careers, and people from all cultural backgrounds.
Advertised: 14 Mar 2024 AUS Eastern Daylight Time
Applications close: