Customer Service And Help Desk Support

Exciting permanent position with a reputable software and telecommunications company - apply now!

Your new company

This telecommunications company with high standards for technology efficiency and improving mobile security is passionate about supporting businesses to deliver excellent Customer Service and is looking for a Customer Service and Help Desk Consultant to join their growing team.

Your new role

• Providing excellent Customer Service and managing inbound calls and queries
• Operating phone calls in a professional manner, transferring calls where needed
• Assisting in providing reporting to Management when required
• Maintain and update workflow manuals
• Communicate with clients to notify of completion
• Rotating roster between the office hours of 8.30am - 9pm Monday to Friday
• Resolve clients' service or billing issues

What you'll need to succeed

• Previous Customer Service or contact centre experience is required and preferably within telecommunications or retail
• You must be willing to work
  • Rotating roster between the office hours of 8.30am - 9pm Monday to Friday
• You must be tech-savvy and be able to utilise computer systems
• Excellent written and verbal communication skills

What you'll get in return

• Excellent training and ongoing support
• Great work culture and office environment
• Flexibility to work on a rotating roster from Monday to Friday
• Hybrid working arrangements

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Victoria Barron at Victoria.Barron@hays.com.au.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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