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Form of workJob Title: Customer Service and Reporting Officer
Company: Serco Facilities Management
Location: Port Melbourne
About Us: Serco is one of the fastest growing facilities management service providers in the market. We provide a range of services including asset management, maintenance, cleaning and waste management to government and commercial clients in every state across Australia. We are committed to delivering top-notch services to our clients, and we take pride in our dedication to excellence and compliance. As part of our commitment to maintaining exceptional standards, we are seeking a highly motivated and organized Customer Service and Reporting Officer to act as the crucial link between our organization and the Department of Education and Training (DET).
Job Description: Your role will revolve around managing the dedicated and mandatory DET Help Desk, as well as handling various aspects of compliance reporting and communication.
Key Responsibilities:
As a Customer Service and Reporting Officer, you will be responsible for:
Managing the Dedicated Help Desk: Serving as the primary point of contact for all communication and compliance reporting between Serco and DET, particularly related to the dedicated DET Help Desk. This includes:
- Handling Emergency Clean Requests (ECRs)
- Managing formal rectifications to ensure compliance.
- Monitoring and tracking abatements, ensuring timely resolution.
- Overseeing Cleaning Service Plans (CSPs) compliance management.
- Efficiently managing DET Portals to ensure up-to-date information.
DET Monthly Report Preparation: Compiling and preparing detailed monthly reports for the Department of Education and Training (DET), providing valuable insights and data.
Maintaining CSMs KPI Trackers: Managing and tracking Key Performance Indicators (KPIs) related to Customer Service and compliance, ensuring that targets are consistently met or exceeded.
Experience:
- Equivalent experience 3+ years
- Proficient in Microsoft Suite
- Ability to multitask
- Attention to detail
- Excellent Communication and Customer Relationship Building Skills
What We Offer:
- Competitive salary
- Comprehensive training and ongoing professional development.
- A supportive and collaborative work environment.
- Opportunities for career advancement.
- Health and wellness benefits
Join Serco and be part of something meaningful – apply now and help us deliver essential services with excellence!
