Company

Autopacific Australia Pty LtdSee more

addressAddressKeysborough, VIC
CategoryCustomer Service

Job description

Customer Services Consultant

  • Keysborough, Melbourne
  • Full-time, permanent

Why come and work for us:

AutoPacific Group is a leading provider of highly engineered vehicle accessories and towing solutions, renowned for excellence across Australia, New Zealand, and the Asia Pacific Region. With a commitment to innovation and customer satisfaction, we foster a culture where individuals can thrive and carve out fulfilling career paths. 

Our mission is to harness cutting-edge technology to deliver unparalleled products, engage our workforce, and create value for our stakeholders.

About the role

Welcome to the frontlines of awesome service! As a Customer Service Representative at AutoPacific, you’re not just here to communicate—you’re here to create amazing experiences. Your mission? To raise the bar on service, solve problems with pinpoint accuracy, and make every customer feel truly special with every interaction.

In this role, you’re the mastermind behind customer satisfaction, connecting AutoPacific with our valued customers. Your dedication will ensure that needs are met quickly and expectations are not just fulfilled but blown away.

Join us in delivering unforgettable experiences and become a key part of our journey to excellence. Your impact goes beyond just transactions; it’s about building meaningful relationships. Let’s take on this mission together!

Your responsibilities will include:

  • Receive telephone, email, and fax requests from customers.
  • Order and Credit entry.
  • Using our email ticketing and phone management systems. 
  • Professional handling of complaints and timely responses.
  • Building rapport with customers and fellow team members.
  • Developing knowledge of a varied product range.

About you

  • Completion of Secondary level schooling.
  • Syteline operating system skills are desirable or good general knowledge of another finance system.
  • Understanding of Customer Service principles and best practices.
  • Familiarity with DIFOT (Delivery In Full, On Time) and ETA (Estimated Time of Arrival) concepts.
  • Excellent reception and Customer Service skills.
  • Proficient in Microsoft Office.
  • Accurate data entry skills.

Recruitment Process:

During our recruitment process, you will be required to undergo pre-employment checks including a pre-employment medical, reference checks, national police check and Australian working rights check.

To Apply: 

Please submit a cover letter outlining your suitability for the role along with your resume.

AutoPacific Group is an equal opportunity employer. 

Refer code: 2250321. Autopacific Australia Pty Ltd - The previous day - 2024-05-23 08:20

Autopacific Australia Pty Ltd

Keysborough, VIC
Popular Customer Service Consultant jobs in top cities
Jobs feed

Finance Officer

Mount Isa City Council

Mount Isa, QLD

Dental Assistant | Dental on Bowen

Bupa Dental

Goondiwindi, QLD

Porters (10)

Cable Beach Club Resort & Spa

Cable Beach, WA

Site Engineer

Astern Group

Campbellfield, VIC

Accounts Receivable & Office Organisation Specialist

Hayes Spraying

Goondiwindi, QLD

Team Members - Goondiwindi

Kfc

Goondiwindi, QLD

Site Engineer

Ferrovial And Gamuda Joint Venture

Coffs Harbour, NSW

Personal Shopper - Coles Broome Chinatown

Coles Supermarkets

Broome, WA

Electrical Solar Apprenticeship

Erg Energy

Melbourne, VIC

Share jobs with friends

Account Manager

Roc Consulting

Scoresby, VIC

just now - seen

Customer Care Consultant

A.i.r Recruitment

Melbourne, VIC

5 hours ago - seen

Account Manager

Bryco Consulting

Melbourne, VIC

2 days ago - seen

Customer Service Consultant

Toll Group - Global Express

Thomastown, VIC

3 days ago - seen

Graduate Service Desk Analyst

Acor Consultants

Melbourne, VIC

3 days ago - seen

Account Manager

Momentum Consulting

Dandenong, VIC

3 days ago - seen

Customer Service Consultant

Red Energy

Richmond, VIC

3 days ago - seen

Customer Service Consultant | RACV Contact Centre

Racv

Noble Park North, VIC

3 days ago - seen

Customer Service Coordinator

Morgan Consulting

Hawthorn, VIC

3 days ago - seen

Call Centre Consultant

Serco

Ballarat, VIC

3 days ago - seen

Recruitment Consultant | Work from home | Part Time

Frontline Recruitment Group

Melbourne, VIC

4 days ago - seen

Customer Service Consultant

Team Global Express

Thomastown, VIC

4 days ago - seen

Customer Sales & Service Consultant - Melbourne

Bupa

Melbourne, VIC

4 days ago - seen

Customer Service Consultant - Temp to Perm Opportunity

Conquest Personnel

Keysborough, VIC

4 days ago - seen

Account Manager

Bryco Consulting

Moonee Ponds, VIC

4 days ago - seen

Part Time Customer Service and Sales Consultant MILDURA

Telstra

Permanent

Mildura, VIC

5 days ago - seen

Customer Service Consultant

Findmea

Somerton, VIC

2 weeks ago - seen