AddressExciting role for a self starter to join a growing energy efficiency industry. Join Our Vibrant Team at Accredited Power Saver Co Pty Ltd (APS)!
At APS, a leading national Australian company specializing in energy efficiency solutions, we're situated right in the heart of the CBD. Immerse yourself in a supportive environment where you'll collaborate with fantastic colleagues and contribute to cutting-edge initiatives in Australia's energy-saving landscape.
What We're Looking For:
- A friendly and professional telephone manner
- Eagerness to cultivate top-notch Customer Service skills
- Enjoyment in engaging with customers and fostering relationships
- Strong verbal and written communication prowess
- Swift and accurate data entry abilities
- Meticulous attention to detail
- A knack for quick learning and adaptability
Day-to-Day Responsibilities:
- Respond promptly and professionally to inbound customer calls
- Clearly articulate energy-efficient solutions to customers
- Coordinate customer bookings for installations and solutions
- Handle administrative duties related to customer records and bookings
- Conduct follow-up calls to ensure customer satisfaction and address concerns
- Proactively maintain positive customer relationships through courtesy calls
- Effective time management and prioritization to meet deadlines
- Intermediate proficiency in Word, Excel, Outlook, and PC skills
Our Ideal Candidate:
- Exceptional interpersonal skills with a focus on active listening
- Flexibility and openness to adapt to changes
- A team-oriented mindset
- Reliability and commitment to excellence
