Customer Service Representative

The companyRandstad is currently seeking a Customer Service Representative for a valued client in Adelaide. Join an organisation who take great pride in their service offerings and thrive on their collaborative team culture. The role is offering full time hours (monday - friday) and job security for the right candidate. If you are positive, eager and have a willingness to learn new skills this company is for you!The role

• First point of contact for customers, internal and external stakeholders
• Managing enquiries from customers (via phone or email, including both inbound and outbound calls)
• Updating and managing customer information using different systems
• Maintaining a first call resolution focus and creating a positive customer experience
• Detailed record management and data entry into internal databases/systems
• Adhering to company policies and procedures

Skills and experienceOur client is looking for someone with previous experience in a contact centre environment or Customer Service.

• Demonstrated experience in Customer Service with a passion for helping people
• Excellent communication skills, verbal and written
• Strong PC skills and ability to work on computer-based applications
• High level of attention to detail and accuracy
• Can do attitude, Proactive and Self-managed
• Work with a supportive team and have excellent work ethic

The Benefits

• Work life balance
• Intensive onboarding and training programme
• Opportunity for career development
• Located near public transport and on-site parking

Next stepsDoes this sound like the right role for you? Then click “APPLY NOW” or email your CV (in MS Word Format) to tejal.chhanabhai@randstad.com.au.Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.SkillsCustomer Service Consultant, Customer Service and admin skills, excellent and supportive team cultureEducationSecondary School/High School