AddressWe are Röhlig. Since 1852.
For more than 170 years, Röhlig has mastered the growing complexity of global freight forwarding. By combining the professional competence of a large enterprise with a family-owned company’s virtues and values, we have successfully asserted ourselves on the logistics market. Based on our global network, we create tailor-made solutions to improve our clients’ logistics processes.
We have a fantastic opportunity for an experienced Customer Service Representative to join us on our journey of exciting growth and expansion.
Responsibilities
- Monitor and action service requests for designated accounts in a timely and professional manner
- Work closely with the local operations teams, overseas offices, and product functions to achieve successful outcomes for clients
- Maintain client rates and provide quotations with support from the commercial team
- Invoicing of client portfolio
- Update Customer SOP’s and ensure accuracy of system data
- Assist with implementation of new accounts
- Attend customer visits in conjunction with management and commercial teams where applicable
- Provide status reports to key stakeholders
- Deal with complaints professionally to maintain good relations and implement corrective actions
- Promote and recommend Online Manager/Röhlig Real Time to clients
Requirements
- Thorough understanding and experience of international freight forwarding
- Experience with Break Bulk / RORO cargo (highly desirable)
- Customer service driven attitude, highly motivated, proactive attitude with the ability to find efficient solutions
- Ability to build and maintain relationships with clients and suppliers
- Good communication and interpersonal skills, co-operative working style, informing internal stakeholders/departments pro-actively
- Effective time management with ability to prioritise and manage competing deadlines
- Able to identify potential process improvements and implement necessary changes
- Proficient in CargoWise operating system preferred
What you can expect
An autonomous and supportive environment with flexible arrangements available for a mix of office and home working. In Australia, our team of experts provides its services from 6 locations. Working at Röhlig means to live internationally, every day staff members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, paid birthday leave, discretionary bonus scheme, considerable opportunities for personal development and long-term career planning provide the basis for your success.
We look forward to meeting you!
