AddressLibraries -Customer Service Assistant
Additional Casual Work Opportunities available – Library Assistants
We are looking for community focused individuals who are friendly, energetic, quick to learn, able to engage with small groups and ICT savvy to join our team.
About the Opportunities:
An opportunity has become available to join the Library and Family Services team as Customer Service Assistant in a permanent capacity. This role is part-time ~ 40 hours per fortnight. Hours of work are 4 hours per day usually between the hours of 9am and 1pm, Monday to Friday, plus weekend shifts.
City of Darwin have four (4) libraries: Darwin City (Civic Centre), Nightcliff, Karama, and Casuarina. Our libraries opening hours are Monday to Friday and Saturday mornings with Casuarina Library also open on a Sunday afternoon. The successful applicants must be flexible and adaptable to working in various work locations throughout the municipality as needed to perform the role effectively, including at multiple library locations, and work weekends.
What do we ask you to do?
- Ensure library users are provided with a positive, proactive and responsive Customer Service experience by:
- Engaging, supporting, and connecting library users with services, activities and resources including e-resources.
- Assisting with general enquiries and the use of various IT resources and self-service technologies.
- Explain procedures and regulations to library users.
- Maintain the order of library collections through shelving, sorting and shelf reading.
We are looking for community focused individuals who are friendly, energetic, quick to learn, able to engage with small groups and ICT savvy to join our team.
What do we need you to have?
- A current NT Working with Children Clearance (Ochre Card)
- Possession of a Class C Drivers Licence
- 1 Year Customer Service Experience
Why join us?
At City of Darwin, we're passionate about building and sustaining a high-performance culture that motivates our people to deliver exceptional results. You will align with and flourish in a fast-paced environment that focuses on strategic outcomes and embraces collaboration and innovation.
The permanent Customer Service Assistant position has a base salary of pro-rated $65,106 per annum + superannuation. We also offer generous benefits such as 6 weeks annual leave and 15 personal/carer days.
Applicants who need assistance with our process are encouraged to contact Darcy Baggley on 08 89300 202.
The vacancy closes on 24 May 2024
To be considered for this role please apply directly via our website - go to www.jobs.darwin.nt.gov.au
We are looking forward to receiving your application if you are a direct applicant. Please note that we are not working with recruitment agencies for this position.
The City of Darwin is an equal opportunity employer. All qualified applicants will receive equal consideration for employment. We encourage people of Aboriginal and Torres Strait Islander background to apply.
As part of Council's recruitment process, applicants may be required to undergo pre-employment assessments, such as a Medical Assessment, National Police Check and Psychometric Assessment.
