Customer Service Assistant

Help spread the message and values of Australia’s most reputable charity!Permanent part-time 0.7FTE position (26.6 hours per week).Join our team in the state-of-the-art Alice Springs Tourist Facility! About the Royal Flying Doctor Service South Australia & Northern Territory (RFDS SA/NT)We are trusted leaders in providing aeromedical and primary health care services to people in remote, rural, and regional locations across South Australia and the Northern Territory. Our five-year Strategic Plan is focused on growing as an innovative, responsive, and better-connected health service provider for all Australians.Watch stories about our people, patients and the communities we serve at finestcare.com.au About this OpportunityOur Alice Springs Tourist Facility provides an opportunity for the public to learn about the history, staff, and patients of the Royal Flying Doctor Service and their heroic stories, in a technology driven and interactive environment.As a Customer Service Assistant, you will be responsible for providing an outstanding customer experience in the way you greet, welcome, and guide visitors throughout the Tourist Facility. In this role, you will be motivated to:Coordinate and host tourist groups through the facility.Coordinate school visits, educational and local community events and activities.Manage advanced bookings with a quality Customer Service focus.Assist in the ordering, pricing, storage and displaying of merchandise, as well as stocktake duties as required.Complete point of sale purchases and provide a positive, lasting experience for all visitors. We believe our people – all of our people – keep the Royal Flying Doctor Service flying. About YouTo be considered for this role you require:A bright and enthusiastic personality.Outstanding interpersonal skills and an ability to speak confidently to groups.Previous retail sales and point of sale/cash handling experience.Exceptional Customer Service and organisational skills.A high level of integrity, punctuality, and reliability.Previous experience in the Tourism Industry is preferred but not essential.Flexibility to work a roster Monday to Sunday with hours varying between 9:00AM – 5:00PM (weekend work and public holiday work may be required).The ability to lift or move heavy objects and occasionally use a stepladder. Our BenefitsAs part of our team, you can expect to be provided with challenging, interesting work and be supported to achieve your best. RFDS SA/NT offer a supportive environment where our people are valued, and professional development is encouraged.Our people receive the following benefits:Free onsite parking.Reward and Recognition program.Employee Assistance Program.Comprehensive orientation program for new starters.Learning management system, and;Generous annual salary packaging options to reduce your taxable income including:Salary packaging up to $15,899 per year towards loans, rent and bills.Salary packaging of an additional $2,650 per year towards a meal and entertainment card. Further InformationTo access the Position Description, please click here.For a confidential discussion in relation to the position and recruitment process, please contact Emily Pickles, People and Culture Coordinator on 0410 923 586.Applications close at 11:59PM on Tuesday 5 March 2024. Please note that we are unable to accept late applications, or applications submitted via email.The RFDS SA/NT has mandatory vaccination requirements. Please contact us if you would like to know more.Please note, we reserve the right to appoint to the position before the published closing date. Interested applicants are encouraged to submit an application as early as possible!The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Islander Applicants are encouraged to apply.