Customer Service Consultant

At Cerebral Palsy Alliance, we value diversity, foster an inclusive culture and champion equitable opportunities. We strongly encourage applications from candidates with a diverse range of backgrounds and lived experiences including people with disability, Aboriginal & Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and the LGBTQIA+ community.

Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous.
Do you have outstanding Customer Service skills?
Want to make full use of your professional expertise?
Keen to help make a difference in people's lives with this outstanding organisation?
Highly motivated and love taking ownership for your own work?
Does this sound like you? If you have excellent communication and Customer Service skills and would love to work as part of a 'for-purpose' organisation that really makes a difference in the lives of people with disabilities - apply now!
The Client Services Consultant position covers a wide range of functions including client relationship management, connecting clients with appropriate services and supports to meet their needs and supporting the Customer Service functions including scheduling of appointments and managing incoming calls.
You will have every opportunity to utilise your expertise and develop your skills.  You'll be responsible and accountable for your own workflow and expected to exercise judgement and initiative.
Supporting both current and prospective CPA clients of all ages, you will deliver high quality seamless client engagement and client management services to ensure families are connected with the right services to meet their needs in a timely way.
You will also be expected to resolve day-to-day service delivery queries and issues and will appropriately prioritise workflow to efficiently manage your caseload.
As well as excelling in both verbal and written communications, you will be great at building and maintaining relationships at all levels, and confident in assisting team members with issues such as problem-solving.
The role is located at our Allambie Heights site and is a permanent full-time position.
You will initially be required to work in the office as you settle into the role and build relationships within the business. Flexible/Hybrid Working arrangements will be available after 6 months.
What do we offer?

• Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year
• 12 weeks paid parental leave and 2 weeks paid partner leave
• 2 additional leave days each year
• $100 per year well-being allowance that you can use to enhance your wellbeing (eg: purchase sports equipment, have a massage, take a meditation class, the choice is yours)
• Discounted gym membership for you and your family, using Fitness Passport
• Employee Assistance Program
• Paid Employee Referral Bonus Program, where you can be generously rewarded for referring a friend that joins CPA.

What will you bring to the role?

• Commitment to the rights of people with disability
• Outstanding Customer Service skills
• The ability to work independently and as part of a team
• Good time management and workflow prioritisation skills
• Proficient with the Microsoft Office suite of programs (Work, Excel, Outlook)
• Salesforce or Customer Relationship Management (CRM) system experience desirable
• Current driver licence
• Working with Children Check, or willing to obtain
• Ability to prioritise work and meet deadlines
• A flexible and collaborative approach to work

Important information:At CPA the safety of our staff and clients is of paramount importance. We have assessed this role type as requiring a low level of physical functionality with some inherent requirements.Please let us know if you have any pre-existing injuries or illnesses which you are currently seeking, or have sought, medical treatment for which you think may impact your ability to fulfil the inherent requirements of this role. CPA is committed to supporting an inclusive work environment and engaging workers with diverse lived experience. We will happily consider and accommodate reasonable adjustments that may be required to support candidates throughout the recruitment process, and to be successful and safe employees of CPA.Cerebral Palsy Alliance is committed to the safety and wellbeing of our clients and staff. As such all employees at CPA must be triple vaccinated against COVID-19, prior to their start date. Cerebral Palsy Alliance is an Equal Opportunity Employer. Cerebral Palsy Alliance upholds, advocates for, and protects the rights, wellbeing and safety of people with a disability. We are a child safe organisation and all workers are responsible to adhere to the NDIS Worker Code of Conduct.CPA is a smoke free workplace including in, on and around CPA sites and vehicles.
How to Apply Please click 'Apply' to complete your application.