Customer Service Consultant

Are you passionate about providing exceptional Customer Service? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to join our team as Front Counter Check-In Staff for the freight division of a well-known airline, in partnership with Randstad.Key Responsibilities:

• Greet customers in a friendly and professional manner as they arrive at the front counter.
• Assist customers with freight check-in procedures, ensuring all necessary documentation is completed accurately.
• Provide guidance and support to customers regarding freight shipping requirements and regulations.
• Collaborate with airline staff to ensure smooth and efficient operations at the check-in counter.
• Handle customer inquiries and concerns promptly and courteously, striving to exceed their expectations.
• Maintain cleanliness and organization at the check-in area to create a welcoming environment for customers.

Requirements:

• Previous experience in a Customer Service role, preferably in the airline industry.
• Excellent communication skills with the ability to interact effectively with a diverse range of customers.
• Strong attention to detail and accuracy in completing documentation and procedures.
• Ability to work under pressure and multitask in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• A positive attitude and a commitment to providing outstanding service to every customer.

What’s in it for you?

• Opportunity to work with a well-known and reputable airline.
• Training and development opportunities to enhance your skills and advance your career.
• Competitive salary and benefits package.
• Dynamic and supportive team environment.

If you're looking for a rewarding opportunity to be part of a dynamic team and contribute to the success of a leading airline, we want to hear from you! Apply now and take the first step towards a fulfilling career with Randstad and our esteemed airline partner.Join our client in delivering exceptional service and creating memorable experiences for our valued customers!** Important notes: **

• The role is on a 12-18 month fixed term casual contract
• There are multiple vacancies available.
• Being an airline - shifts are staggered, full time hour shifts between 6am and 9pm, some weekend work required (penalty rates apply)

• Rosters are provided 4 weeks in advance - making it easy to plan other important things outside of work-life, and allow for work / life balance.

• Possible on-going opportunities with the airline
• Police check and Drug & Alcohol test will be completed prior confirmation successful for a role
• Successful candidates will be put through a process to obtain an ASIC, once ASIC is received, candidates will be able to commence.

• Please note that receiving an ASIC can take anywhere from 1 - 6 weeks.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.SkillsCustomer Service, strong communication skills, time management, attention to detail, handle pressure, multi task, customer relationship building experienceEducationCollege/Pre-University