Business Application Engineer

$100,000 + superSydney CBDFlexible working This company are currently undergoing a transformation project and are looking for a Business Application Engineer to support their legacy applications that are Microsoft Dynamics CRM and SharePoint. You will have a good overall knowledge on systems and you must have worked across the legacy versions of Microsoft Dynamics CRM and SharePoint. Your role will be to manage L2/L3 issues and support a wide range of users. You will have experience with making changes on these systems as well as process changes. Your role:Maintaining the status-quo of current Business ApplicationsUpdating configuration settings of Business Applications to meet business requirementsResponding to internal service requests and incident reports via phone, email and chatResponding to all CRM and website support requestsUpskilling the Service Desk team so as they can manage Level 1 requestsActing as the escalation point for 2nd/3rd level Business Application issuesLiaising with vendor partners if required to escalate and resolve issuesResponding to request for updated reports and viewsPerforming root cause analysis and resolve problemsProviding ad-hoc training and support to AISNSW staff in the use of Business ApplicationsOther duties as required by the Chief Executive. Skills you need:Proven strong technical skills, especially in MS Dynamics (on prem) and SharePoint (on prem)Well-developed problem-solving skills and interpret bespoke custom business processesExperience in prioritising requests by level of impact and urgencyCapacity to understand existing processes and interpret documentationWillingness to seek assistance after first investigating the issue and associated documentationAbility to pick up and administer a wide range of Business Applications quicklyCapacity to maintain confidentiality, discretion and deal respectfully with sensitive matters and personal informationProactive and customer focused approachApply today! By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.