Customer Service Consultant

Woods & Co Recruitment has partnered with an automation powerhouse, specialising in helping businesses reduce costs and improve efficiency through various support services. These services include handling post, digital communications, and workflow solutions.
  
They focus on optimising document management, streamlining processes, and enhancing communication to improve overall business operations.
   
As a Customer Service Consultant, you will play a pivotal role in the day-to-day operations of the organisation. Will you handle inbound calls from customers and clients regarding product offerings, provide helpdesk support and manage subscription sign-ups. You’ll provide exceptional customer support.
  
What’s in it for you?

• $60,000 + Super
• Port Melbourne location | 5 days in the office
• Be a part of a growing team
• Opportunity to grow your career in digital SaaS
• Fun and supportive culture
• Well established business with solid financial backing
• Expand your Customer Service career

What do you do?

• Answer all inbound enquiries from customers and clients in a timely, professional manner
• Manage end to end client onboarding process
• Manage the internal CRM system and keep up to date with admin
• Provide helpdesk support for online customers and respond to customer enquiries
• Liaise with customers via email and Helpdesk
• Liaise with sales team when required  

What do you need?

• 1-2 years in a Customer Service/admin position
• Prior experience in a digital solutions environment will be highly regarded
• Previous exposure to, or currently working with a CRM system will be advantageous
• Excellent communication and presentation skills
• Experience working towards internal targets

For a confidential conversation regarding this position or a number of the other roles we are working on, please reach out to Maddy on 0438 014 *** or send a copy of your CV direct to *****@woodsco.com.au
   
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
   
*You will only be contacted if you are shortlisted and meet the above requirements.