AddressAbout Us
Headquartered in Chelsea Heights with branches in Dandenong South and Oakleigh, we are Accel Air, a national service agent for leading global Heating & Cooling manufacturers. We provide aftermarket support and specialise in the service and installation of Ducted Gas Heaters, Evaporative Coolers, and Refrigerated Air Conditioners for residential customers. Our team is highly driven and positive, working together to ensure customers are assisted promptly and efficiently at all times. We pride ourselves on delivering exceptional service by employing the industry's best professionals, fostering a supportive and dynamic work environment.
About the Role
Join our vibrant team at our Chelsea Heights office! We are seeking a candidate with proven experience in an office setting, especially in call centre and Customer Service roles. The ideal candidate will be highly organised, capable of managing multiple tasks and demands, and skilled at interacting with customers professionally. At Accel Air, you will be part of a collaborative team that values your contributions and provides opportunities for growth and development.
Key Tasks
- Handle inbound and outbound customer calls for service bookings and enquiries.
- Handle online enquiries, cases and emails related to service, sales, and billing.
- Perform administrative tasks related to customer bookings and enquiries.
- Support logistics for service bookings as needed.
- Assist in technician scheduling, customer invoicing, and billing.
- Perform other office duties as required.
Qualifications & Experience
- Essential: Previous experience in a call centre environment.
- Highly Regarded: Experience in domestic heating/cooling service.
- Highly Regarded: Familiarity with Salesforce or similar CRM systems.
