Address
Form of work
SalaryDo you want the flexibility? Hybrid role with most of the time working from home. providing exceptional Customer Service with all the equipment, structured training and support you need?
For our client, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that’s where you come in! As they build their team across Australia, we are looking for passionate Customer Service Specialists who are determined to deliver an exceptional experience to customers.
As a Customer Service Specialist, you will join the Consumer Team. Commencing 15th April 2024, this is a full-time position and successful candidates must have the flexibility to work on a rotating roster Monday – Friday, 8am – 8pm.
The Role:
Customer Sales and Service Specialist will focus on delivering exceptional service to their customers. The Specialist will receive inbound calls from consumer customers delivering solutions that are designed to meet the unique needs of each customer and providing rapid responses to issues and being aware of opportunities to promote other services and products to deliver commercially effective solutions to meet expectation and target for the business.
Key responsibilities:
• Assist customers in understanding, using, and resolving issues.
• Assist customers by active listening and resolving issues.
• Create value for our customers through personalised solutions.
• Take ownership of issues, offering solutions and managing within designated timeframes.
• Be naturally inquisitive and resilient, articulating, listening, and communicating effectively to identify customer needs.
• Comply with established practices, procedures, and legislative requirements.
• Demonstrate accountability by taking ownership of customer issues or orders effectively manage end to end delivery of all products and services.
• Availability to meet the operating hours of the business as generated by customer demand.
To ensure success:
• Have previous experience working in a high volume and high functioning environment call centre environment.
• Proven Ability in delivering solutions, Strong technical understanding.
• Proven ability to determine priorities, co-ordinate resources and make sound business judgements to best achieve the customer and business requirements.
• High levels of empathy / problem solving skills
• Exposure to CRM and utilising multiple systems
If you believe you have the above qualities, please apply now! Or ring Jacqui on 0499399***
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ***********@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
