Customer Service Consultant

Customer Service Consultant
$70k + Super
HOXTON PARK - 2171
Full-time
In-office role
6m FTC (potential to convert to perm)

Cox Purtell is currently working with a global leader in functional furniture fittings, who are seeking a dedicated and customer-focused individual to join their team as a Customer Service Consultant. As a family-owned company, they place a strong emphasis on their people.

Role Overview:
Play a pivotal role in providing exceptional Customer Service, processing stock requests, and offering technical advice to customers. This position also involves supporting visitors in the Showroom and assisting with reception duties when necessary.

Key Responsibilities:

• Answer phone calls promptly and professionally (c. 10 - 15 per day), addressing customer inquiries with industry technical knowledge.
• Process orders accurately and provide guidance to customers as needed.
• Respond to customer emails using the CRM system and ensure timely communication.
• Perform general administration duties and maintain records for Customer Service activities.
• Infrequently attend to customers at the showroom, providing support throughout their visit.
• Liaise with logistics and supply chain teams to manage stock requirements and support new product releases.

Skills & Experience:

• Extensive Customer Service experience, preferably in a sales environment.
• Industry-specific experience (furniture) - highly regarded
• Excellent oral and written communication skills.
• Proficiency in Microsoft Office applications.
• Strong attention to detail.
• Ability to multitask and manage time effectively.
• Technical knowledge of kitchen hardware is preferred but not essential.

Required Behaviours:

• Respectful, trustworthy, and humble demeanor.
• Accountability and assertiveness in actions.
• Approachable, friendly, and customer-focused attitude.
• Strong attention to detail and proactive approach.
• Willingness to learn and adapt to new challenges.
• Resilient and able to work under pressure efficiently.

Why Apply?

• Be part of a global company with a strong focus on people and values.
• Opportunity for growth and development in a supportive work environment.
• Work with a dynamic team committed to delivering exceptional Customer Service.

If you're a customer-focused individual with a passion for providing outstanding service and technical support, we want to hear from you! Apply now and become a part of the team.