Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers.
Our O'Connor Service Centre are looking for an experienced Customer Service Co-Ordinator with Administration experience to start ASAP and be able to hit the ground running!
- Monday - Friday 8.00am - 4.00pm
- May be required to work some Saturdays
- $28.64ph
About the Role:
- Face to Face Customer Service
- Greeting customers and visitors at reception with a positive, helpful attitude.
- Ensuring our customers have the best experience within the Branch
- Answering customer inquiries via telephone, email, and in-person.
- Provide support to the manager and the running of daily operations
- Effectively keeping customers updated on delivery lead times
- Undertake repair inspections on vehicles
- Explore customer needs and educate on our full scope of services
- Issue invoices and raise job authorities as required
- Scheduling repair bookings
- Source suitable resolutions to customer concerns and follow up customer queries
About You:
- Professional communication and presentation skills
- Excellent and clear verbal and written communication skills
- MUST have a current drivers licence!
- Ability to resolve issues and create solutions for customers
- Support the Branch manager with administrative tasks
- Ability to work in fast paced workplace
- Excellent time management and prioritisation skills
- Intermediate to Advanced Microsoft Office skills
Benefits:
- Supportive and collaborative team environment
- Growth and development opportunities
- Competitive salary
- Reward and Recognition programs
Realise your potential and build a great career with O’Brien and Apply today!
As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.
O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.