Customer Service / Export Air Cargo

Our client is an award winning, well established global freight forwarder that offer innovative end-to-end logistics solutions for both Air & Sea cargo.

With consistent and significant revenue growth, a healthy commercial and financial positioning in the marketplace, they have been able to provide career opportunities to a large number of staff members nationally and internationally.

Currently, they are seeking a self-managed and experienced Export Air Freight Professional to oversee Air Cargo movements and manage a diverse portfolio of customers engaged in global exports. 

As an Operator, your responsibilities will include:

• Handling all day-to-day air shipments 
• Managing a customer base and addressing their inquiries on a regular basis.
• Implementing best practices and generating Standard Operating Procedures (SOPs) aligned with customer Key Indicators (KPIs) and expectations.
• Assisting the sales department in invoicing, costing, and implementing new business initiatives.
• Communicating and providing instructions and cooperating with other members of the team to supports a harmonious team environment.

To be considered for this role, you should demonstrate:

• A minimum of 1-2 years' experience in a similar position with a local freight forwarder is ESSENTIAL. 
• Proficiency in using freight software / or paperless systems.
• Experience in managing customer expectations and communicating with external stakeholders ie. agents, other carriers
• Ability to manage high work volumes.

This position will be located in the office five days a week.   

With strong management support and a team-oriented culture, this role provides an opportunity to showcase your experience in Freight Forwarding operations. 

To apply, please submit your resume in Word format. Only those with the relevant experience will be short listed.