Customer Service Liaison, Regional Assessment Service

We are excited to be recruiting for a Customer Service Liaisonto join our vibrant contact centre team at Aspire4Life. You will be supporting our Regional Assessment Service assessors (who work remotely across Australia) by taking care of the day-to-day admin tasks that help them run smoothly. You are their 'back to base' support and the backbone of the team!

We are looking for team members who can remain cool, calm, and collected in a busy environment. You will be a Customer Service superstar, looking for a role working Monday to Friday.

This role is offered on a full-time basis located in Coolangatta!

The Benefits:

• Non-for-profit Salary Packaging (up to the value of $15,899 per annum) and Meal and Entertainment packaging (up to the value of $2650 per annum)
• Private Health Insurance Discount (Medibank)
• EAP Access (Nutrition Coaching, Counselling and Financial coaching)
• New Employee Referral Programs
• Training & Education Incentive Programs
• Annual Flu Vaccines
• All Technology/Equipment Provided

About the role:

• Handling a high volume of outbound phone calls (not a sales role!)
• Scheduling and confirming appointments with our clients
• Meeting KPIs and deadlines associated within a busy environment
• Capturing and recording information electronically
• Using multiple industry-specific and Microsoft Office programs

About you:

• Previous experience working within a call centre environment (or an office with high volume phone calls)
• Amazing communication skills. Particularly when it comes to being empathetic, clear and concise over the phone
• The ability to use the technology expected in a corporate office environment (Microsoft Office, spreadsheets and databases)

About Us:

Aspire4Life acknowledges and pays respect to the Traditional Custodians of this land on which we work.

Aspire4Life is committed to achieving a diverse workforce and encourage applications from First Nations Peoples and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds and people with disability. If you would like to discuss accessibility requirements, preferred communication methods and/or adjustments please contact Mel on 0438 409 907 or email .

If this sounds like your next exciting opportunity, Apply Now!

Please note: All successful applicants will be required to undertake a national police check and provide evidence of your right to work in Australia.

Applications will be reviewed as received - so please do not delay in sending your interest through.