Address
Form of work
SalaryOur client located in Hoppers Crossing is seeking Customer Service/Licence Testing Officers to join their growing team. If you have a genuine passion for Customer Service, this could be a great opportunity for you to utilise your skills.
Client Details
Our client manages the road network, delivers road safety initiatives, and supplies customer focused registration and licensing services.
Description
This role includes the following key duties:
- Provide high quality Customer Service
- Perform administrative activities
- Create positive relationships in all customer interactions
- Provide an accurate and efficient response to internal and external customer enquiries and appointments, including driver licence testing and registration inspections
- Responsible for resolution of customer enquiries and conduct customer appointments to support driver licence testing and registration services
- Driver licence testing; full training provided with further up skilling to follow in the Customer Service team.
Profile
To be successful in this role, you must be able to fulfill:
- Demonstrated experience in providing excellent Customer Service in a service centre or frontline service environment
- Demonstrated proficiency in continually learning, navigating, and actively promoting the use of online transactions;
- Flexible to work a variety of different hours each week;
- Available to work 20-38 hours per week between 8:30am-4:30pm
- You must also be available to be on call until 9am for days you are not rostered on, to cover last minute shifts.
- Ability to travel within the area and neighbouring centres as per the needs of the business
- Full clean Victorian Driver Licence.
Job Offer
This is a unique role that allows you to make a difference in your community.
If you are a passionate about Customer Service and meet the above criteria please Apply Now!
